Help Center
Short how-tos
Search articles for estimates, adding a technician, turn-by-turn directions, and notification flags. Email support is still available.
How to approve an estimate
A customer accepts an estimate by signing it. Verbal approval does not create a work authorization.
How a customer denies an estimate
Denying closes the quote. It does not create a work authorization, and it does not send the job to the next step by itself.
How to add a tech
A shop owner adds a technician from Manage Team.
How a technician starts turn-by-turn directions
Directions run in the browser on the job screen. There is no store app.
What a notification flag means
A flag means something happened and a person should look. It does not approve, deny, or hand the job off.
How to reach email support
Email support stays available next to the help center.
Email support: support@fixtray.app