Features
Work orders for roadside and in the shop.
FixTray is a free work-order system for auto service. There is a shop account and a customer account. Role-based pages cover work orders, approvals, and customer-ready updates.
Shop owners and their employees, including technicians and managers, use FixTray at no charge. FixTray does not charge members a subscription. A customer pays the shop's quote plus a FixTray service fee when that fee applies. The amount shown at checkout is the amount charged. The shop is paid in full for the job. The FixTray fee is separate and is not taken from the shop.
A shop can track parts inventory, run payroll from time entries, view work-order analytics, and switch between shops that share an email.
A mobile app is in development. Until then, FixTray works on the web. It also works on a phone you already have: open it in the phone's browser. On iPhone, use Safari and Add to Home Screen.
Work orders
Intake, assignment, approvals, estimates, payments, and closeout.
Driving directions
On a road call or assigned job, a technician follows turn-by-turn directions on the job screen in the browser.
Customer communication
Messages and updates stay in the workflow. A denied estimate carries a notification flag so a person can look. The flag does not approve, deny, or hand the job off.
Technician screens
Run time tracking, photos, inspections, and field updates from technician screens in the browser.
Five roles
Platform owner, shop owner, manager, tech, and customer.
Messages and GPS
Messaging, notifications, GPS, and team activity stay with the job.
Automation
Reminders and repeat work.
Shops can turn on appointment reminders, review requests, overdue invoice notes, and recurring work orders. Approvals still wait for the customer.
- SLA timing for completed jobs
- Recurring work orders and reminder flows
- Email and text campaigns, plus reminder messages
On a phone
Technicians stay in flow.
Techs can clock time, capture photos, complete inspections, message the shop, and keep jobs moving without paperwork.
- Save a job for offline use
- Photos, inspections, and customer signatures on approvals
- Road-call map, shared location, and the job on the tech's screen.
- Turn-by-turn directions on the job screen in the phone browser